4.23.2 Activate Swyx Direct Users
The connection to MS Teams has the status Connected since <Date, Time>.
The Swyx Direct for MS Teams license has been assigned to the desired users, see 4.5 Assign user-specific functions.
1 Select General settings | Federated Services in the menu.
2 Select the Swyx Direct Users tab.
*All Swyx users with an Entra ID and a public phone number are displayed.
3 If necessary, activate the Advanced View checkbox at the bottom to display all columns in the list.
 
If a user has multiple public phone numbers, they will be listed multiple times for each of their phone numbers.
Only one public phone number can be activated for Swyx Direct. If you activate a different phone number later, the currently registered number will be automatically deactivated.
 
 
However, the user can be contacted via Swyx Direct on any of their public phone numbers.
 
Label
Explanation
User name
Display name of the user
UPN
User Principal Name of the Entra ID federated identity.
For the mapping to be successful, the Swyx user's email address must match the UPN.
Public number
The phone number at which the user can be reached publicly.
Started
Date and time the task began
Finished
Date and time the task was completed
Current Task Type
Assign Number
The user's public phone number is activated for Swyx Direct. If the user has been activated with their other phone number, the existing phone number will be deactivated.
Remove Number
The user will be deactivated in Swyx Direct.
Result
Successful
The task has been successfully completed.
Failed
The task could not be completed.
Aborted
The task was aborted.
Unknown
The result of the task is unknown.
Licensed
A Swyx Direct for MS Teams license has been assigned to the user; they can be activated for Swyx Direct.
The user does not have a Swyx Direct for MS Teams license.
4 Click the toggle switch in the row for the desired user to enable that user for Swyx Direct.
*The connection to the Swyx Direct service has been requested for this user and is being processed.
 
Activation may take up to an hour.
 
5 Click in the row of the active user to view the user's current status.
*The following information appears:
Label
Explanation
Status of the current task
Not sent
The connection task is not yet visible in the system.
Sent
The connection request has been received and is being processed.
Completed
The connection task has been marked as complete.
Will be canceled
The connection attempt was aborted.
Unknown
The exact status of the task is currently unknown.
Current task result
Successful
The task has been successfully completed.
Failed
The task could not be completed.
Aborted
The task was aborted.
Unknown
The result of task is unknown.
Task ID
The unique number of the task. Please have this information ready when contacting the Swyx Support Team.
Assignment Document
Detailed technical information about the Swyx Direct user.
Response Document
Restart provisioning
Click the button to re-establish the connection if the status is "Failed," "Aborted," or "Unknown."
6 If necessary, click Refresh to reload the information in the Swyx Direct user list.