CallID | Identification for a call. Each call (each CDR) contains a unique number. This ID is communicated to SwyxIt!, which means that it can be used via the client SDK and it can also be queried in the call routing script. Format: String |
OriginationNumber | Caller's number In the case of internal calls, it is just the internal extension, for external calls it is the number that is signaled in the network. If the call goes through a trunk, the complete number will be entered in canonical format here (+492314777222). If no number is delivered from the network for an external call, this field will remain empty. |
OriginationName | Caller name Name of the Swyx client used to start the call, the user name or the name from the SwyxWare global phonebook. |
CalledNumber | Called Number Number originally dialed by the caller. |
CalledName | Name of the person called Name of the subscriber called, the user name or the name from the SwyxWare global phonebook. |
DestinationNumber | Destination Number Number of the subscriber who picks up the call. This is the same as CalledNumber for calls which are not picked up. |
DestinationName | Destination Name Name of the subscriber who picks up the call, the user name or the name from the SwyxWare global phonebook. CalledName will be used in the case of calls which are not picked up. |
StartDate | Start Date Date on which SwyxServer receives the client’s call. Format: dd.mm.yyyy |
StartTime | Start Time Time at which SwyxServer receives the client’s call. Format: hh:mm:ss |
ScriptConnectDate | Script start date Date on which a script takes the call. (For incoming calls only.) Format: dd.mm.yyyy |
ScriptConnectTime | Script start time Time at which a script takes the call. (For incoming calls only.) Format: hh:mm:ss |
DeliveredDate | Delivery date Date on which the call is delivered (e.g. by a ConnectTo in the script). (For incoming calls only.) Format: dd.mm.yyyy |
DeliveredTime | Delivery time Date on which the call is delivered (e.g. by a ConnectTo in the script). (For incoming calls only.) Format: hh:mm:ss |
ConnectDate | Connection date Date on which the call is picked up. Format: dd.mm.yyyy |
ConnectTime | Connection time Time at which the call is picked up. Format: hh:mm:ss |
EndDate | End Date Date on which the call is terminated. Format: dd.mm.yyyy |
EndTime | End Time Time at which the call is terminated. Format: hh:mm:ss |
Currency | Currency of the charges If AOC = ‘1’(Advice of charge) and if the public network supplies the charging units with currency, the currency is included here. If AOC = ‘1’ and the public network only supplies the charging unit, the currency included here is the currency which was configured in the SwyxWare-Administration. If AOC = ’0’, no charging information was delivered. |
Costs | Cost of a call If AOC = ‘1’(Advice of charge) and if the public network supplies the charging units with currency, the supplied value is included here. If AOC = ‘1’ and the public network only supplies the charging units, the calculated value of the costs included here as configured in the SwyxWare-Administration. If AOC = ’0’, no charging information was delivered. If no costs are incurred, this is shown as “0.00”. |
State | State of the call • Initialized: Initial state when picking up the handset. • Alerting: The call was ended while it was ringing at the destination number (DestinationNumber). • Connected: The call was ended while it was connected to the destination number. • ConnectedToScript: The call was ended while it was connected to a call routing script. • OnHold: The call was ended while on hold. • Transferred: The call was ended after it was transferred. |
PublicAccessPrefix | Public Line Access For outgoing external calls: The public line access number dialed (optional). |
LCRProvider | LCR code This field remains empty. |
ProjectNumber | Project Codes The code for a project (optional). |
AOC | Charges information (Advice of Charge) "1": The advice of charge information was taken from the network. '0'. The advice of charge information could not be taken from the network. |
OriginationDevice | Origin (Trunk) This gives the origin of the call (Name of the trunk). |
DestinationDevice | Destination (trunk) This gives the destination of the call (Name of the trunk). |
TransferredByNumber | Number of the transferor Number of the subscriber who transferred the call. |
TransferredByName | Name of the transferor Name of the subscriber who transferred the call. |
TransferredCallID1 | ID of the first call In the case of a call transfer, this is the CallID of the first CDR from which this CDR stems. |
TransferredCallID2 | ID of the second call In the case of a call transfer, this is the CallID of the second CDR from which this CDR stems. |
TransferredToCallID | ID of the transferred call The CallID of the new CDR resulting from a call transfer. |
TransferDate | Date of transfer Date on which the call is transferred. Format: dd.mm.yyyy |
TransferTime | Time of transfer Time at which the call is transferred. Format: hh:mm:ss |
Disconnect Reason | Reason for call termination • Busy: Destination number is busy • Reject: Destination rejects call • NoAnswer: Destination does not pick up • TooLate: A different device picked up the call • UnknownNumber: The number called is unknown • Unreachable: Destination cannot be reached • DirectCallImpossible: A connection for a direct call is not possible (deactivated in the settings) • DivertToCallerImpossible: A caller cannot divert a call to himself. • NetworkCongestion: Network is overloaded • BadFormatAddress: Format of the address is invalid • ProceedWithDestinationScript: The call has been diverted to a call routing script of another subscriber • CallRoutingFailed: Call routing failed (e.g. a call routing script could not be started) • CallIgnored: The call has been ignored by the call routing script (e.g., when several ISDN devices are connected) • PermissionDenied: Insufficient permission for this call • CallDisconnected: Normal caller • CallDeflected: The call has been manually diverted to another number or a voicemail without picking up • IncompatibleDestination: Caller and destination are not compatible, e.g. different codecs. • SecurityNegotiationFailed: Caller and destination have incompatible encryption settings, e.g. "encryption mandatory“ - "no encryption") • NumberChanged: Destination number has been changed in PSTN • NoChannelAvailable: No SwyxWare channel available • OriginatorDisconnected: Caller ended the call • CallTransferred: The call has been transferred. The call will be recorded further under the newly assigned TransferredToCallID. |