Configuration of SwyxServer Configuring SwyxServer settings The "Trunk Recording" Tab
The "Trunk Recording" Tab
If the Option Pack SwyxMonitor is installed, all calls on a trunk can be permanently recorded.
This function is not available for SwyxON.
No audio signal announces this permanent recording.
If the Option Pack SwyxRecord is additionally installed, all users can record calls using a DTMF sequence.
Currently excluded from permanent recording are trunks of type SwyxLink, which are managed remotely, and all SIP Gateway trunks.
Internal calls, i.e. calls between two users logged in to the same SwyxServer, are not recorded.
When saving and processing personal data, observe the respective applicable legal data protection regulations.
Recorded conversations cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the files manually, see Destination Directory for Recordings.
Currently excluded from permanent recording are trunks of type SwyxLink, which are managed remotely, and all SIP Gateway trunks.
Internal calls, i.e. calls between two users logged in to the same SwyxServer, are not recorded.
File name of a recording
The recordings will be saved as WAV files. In the process, the name of an exported file will be created as follows:
* <Direction of the call>#
A differentiation is made between outgoing calls (OUT) and incoming calls (IN).
* <Number of the user>#
This is the extension called (IN) or the extension from which the call was started (OUT).
* <Name of the conversation partner>#
The name can only be given if the number has been assigned a name.
* <Number of the conversation partner>#
Will be displayed if one exists. Please note that the public line access will also be saved.
* <Date of the call>#
Date in the format <yyyymmdd>
* <Time of the call>
Start time of the call using the format hhmmss
The name
Out#123#Schulz, Eva#0012345678#20050217#155844.wav
means that an outgoing call from the number "123" to Eva Schulz with the number “0012345678" was recorded on February 17, 2005 at 15:58:44.
Destination Directory for Recordings
Enter a path to the directory in which the recordings should be stored. A dummy [trunkname] can be used for relating the recordings to the different trunks.
The default setting uses the path:
All recordings are then saved locally among the application data of the user account under which SwyxServer is running.
To make the recordings accessible to various users, we recommend creating a share for which SwyxServer has write authorization. The access to the trunk recordings can then be controlled through the corresponding reading rights of the individual users.
Codec to be used for all Recordings
Specify the codec to be used for the recordings. You can use the following codecs
* Microsoft Wave Audio G.711 (.wav)
Mono, compressed 64kBit/s
* Microsoft Wave Audio GSM (.wav)
Mono, compressed 13kBit/s (default setting)
* Microsoft Wave Audio PCM (.wav)
Recorded Call Participants
You can specify which side of a conversation is to be recorded in this field:
* Both
The complete conversation is recorded.
* Local
Only the user logged in to this SwyxServer is recorded.
* Remote
Only the other participant is recorded.
These settings apply both to permanent recording and for recording initiated by the user with DTMF digits.
Allow all users to start and stop recording
If you activate this checkbox, all users logged in to this SwyxServer can record calls, provided the "Conversation Recording" function is activated in their feature profile. Recording does not depend on the terminal used. The user simply has to enter the appropriate "DTMF sequence to start recording" during the call. If he or she then enters the "DTMF sequence to stop recording" during the conversation, recording stops. An audio signal announces that recording is starting, and a second audio signal that it has ended.
Record all Trunk Calls
If you activate this checkbox, you can subsequently specify which calls are to be recorded:
* Record all trunk calls
All calls are recorded.
* Record all trunk calls for the following numbers
Here you can enter several internal phone numbers (separated by semicolon) or internal number ranges whose calls are to be recorded (both incoming and outgoing). You cannot use wildcards here!
Please note that only up to 255 characters (including the semi-colon) are accepted here.
Recording must also be activated in the properties of a trunk group, otherwise no recording takes place. See Record all Trunk Calls.
Please not that the option pack "SwyxMonitor" has to be installed. before you can activate recording on a trunk.
Calls over SwyxLink trunks can only be recorded if they are locally administered on this server. Calls via an SIP gateway trunk (SwyxConnect) can not be recorded.
Trunk Recordings within SwyxWare for Data Center
A provider that makes trunk recordings for its customers can make these available to the customer by using the Microsoft Internet Information Server (IIS) or another access via FTP or HTTP (WEBDAV). Access to the directory containing the recordings of a trunk can then be granted individually.