help • 14 Phone Control via PC with SwyxCTI and SwyxCTI+  • SwyxIt! controls an external phone
14.4 SwyxIt! controls an external phone
SwyxIt! is installed on the user’s PC and controls an external phone via the user’s phone number when CTI+ mode is activated. This could be a mobile phone or the phone number of another SwyxWare user.
When on business trips, you can use your hotel room's phone via SwyxCTI+ for incoming calls. Outgoing Calls can also be made with an external phone. However,in SwyxCTI+ only outgoing calls made directly from SwyxCTI+ are listed.
Calls made directly from an external device are not displayed in the SwyxCTI+. Regular charges apply.
You can also enter your mobile number, so that incoming calls are automatically forwarded to your mobile phone.
Another user scenario could be, when a SwyxWare user is not at his/her workplace, but instead attending a meeting or using a colleague's workplace. Log-on with SwyxIt! , start the CTI mode and activate the pairing to the extension of the meeting room or the colleague.
With SwyxCTI+, you have the following options to control an external phone via its phone number:
*Dialing
Dialing can be made directly from Outlook or another application, the Caller/ Redial List or the phone books.
*Call Swap, Transfer, Start Conference
*Start or Pick up a Second Call
*Collaboration
Not available:
*Conversation recording
*Speaker button and microphone of the SwyxIt!
*Accepting incoming calls at SwyxIt!
To enable SwyxCTI+ for the control of an external phone
1 Click on the user interface on .
*A pop-up window opens where you can configure the settings.
2 Mark the checkbox Use CTI to control a device.
3 Select the option field Phone number.
4 Enter the phone number of the phone you want to control with your CTI SwyxIt!.
5 By activating the option Also deliver calls to this number when SwyxIt! is not running, you ensure that all incoming calls are forwarded to the external phone independently from SwyxIt!, even when the computer is shut down or CTI is deactivated.
6 Then, click on Start pairing. The external phone rings.
7 Pick up the handset and follow the instructions of the voice message. Put back the handset.
8 Click on OK.
Now you can execute the above mentioned functions for the external phone within CTI SwyxIt!.
9 By activating the checkbox Use CTI each time I start SwyxIt!, you select whether the CTI mode is active for the current session only or set as default for every start.
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Please note that you need the rights in the SwyxWare Administration to control an external phone by its number. For more information, please contact your administrator.
 
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Please note that you can continue to place Calls directly from the external phone, independently from SwyxIt!. Regular charges for this phone connection apply.
 
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Please note that you cannot do a CTI pairing with a phone number that is assigned to your user account within the SwyxWare Administration.
 
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Please refer to CTI+ for further information on using DTMF strings with CTI+.