Remote inquiry

help • 7 Voice Box and Remote Inquiry • Remote inquiry

7.4 Remote inquiry

Remote Inquiry allows you to listen to your voice messages from any telephone. When you are called on your SwyxWare number, you identify yourself to SwyxWare with your PIN and only then you can listen to, repeat, or delete the new voice messages and afterwards all existing voice messages. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.

To access Remote Inquiry, you must have configured your Call Forwarding to be redirected to the Voice Box (immediately or with a delay). During the Voice Box Announcement you can then switch to your Remote Inquiry menu with the help of the asterisk button (*), if this option has been appropriately configured (7.3 Configuring the Standard Voice Box).

The number of voice messages available for remote inquiry is limited to the last hundred voice messages.

A differentiation is made between

the standard Remote Inquiry

This remote inquiry is the standard remote inquiry defined for a user. It offers the functions described here.

a special Remote Inquiry

You can specify this remote inquiry individually in the Call Routing Manager, provided you have obtained the relevant permissions from your administrator. With a special password, you can e.g. use a different remote inquiry menu. The standard Remote Inquiry is not changed in this case. See also help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/standard_remote_inquiry_$.

You will receive a PIN (Personal Identification Number) from your administrator. But you can also configure this yourself.

To define the parameters for Standard Remote Inquiry

First define the Standard Voice Box and in doing so activate the option Start Remote Inquiry using the *-key, see7.3 Configuring the Standard Voice Box.

1 Click on

and on Forwarding settings.

1 Press the key combination Alt + Shift + F.

A pop-up window appears where you can configure the settings.

2 Move to tab Standard Remote Inquiry.

3 Here you define the PIN with which you will identify yourself later during Remote Inquiry. Select a non-trivial sequence of numbers with a minimum of five numbers.

4 Enter the PIN again in the field Confirm PIN.

5 Confirm your input by clicking on OK.

With the help of your information, it is now possible for SwyxServer to query the mail server during a remote enquiry and to provide you with the voice messages.

To configure Call Forwarding for the Remote Inquiry

To listen to voice messages remotely, you must configure your Call Forwarding in such a way that you reach the Remote Inquiry menu with a telephone call:

If you have no other Call Routing Manager rules activated, configure Call Forwarding No Reply in such a way that calls are forwarded to your Standard Voice Box. During the welcome announcement you can use the *- key to reach the Remote Inquiry menu.

If you have activated Call Routing Manager rules, make sure that the option of Remote Inquiry is provided. See also help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/standard_remote_inquiry_$.

If you have not activated any Call Routing Manager rules and then change the Unconditional Call Forwarding (e.g. to another number instead to the Standard Voice Box), you can no longer use the remote inquiry option.

To listen to your voice messages remotely

This requires:

a configured Remote Inquiry, see To define the parameters for Standard Remote Inquiry and

an appropriately configured call forwarding, see To configure Call Forwarding for the Remote Inquiry.

In order for a received call to be picked up by your Standard Voice Box and in order for you to use the option of Remote Inquiry, you must configure your call forwardings accordingly. This means that an incoming call must reach your Standard Voice Box and may not be redirected, see 6 Forwarding.

1 Dial your SwyxWare phone number.

The call is picked up and you hear the welcome announcement of your Voice Box.

2 Press the * key during the welcome announcement.

You will hear the welcome announcement of the Remote Inquiry and will be asked to enter your PIN.

3 Enter your PIN and complete the entry with the # key.

4 If you have received new voice messages, you will first be given the total number of voice messages.

Then all of the new voice messages will be played, beginning with the last recorded one. For each voice message, the sender information is given first:

Date received

Time

Caller’s number (if available)

Name of the caller (if, in the case of internal calls, a WAV file for the caller is available, To record your name and welcome message for the Voice Box on)

and finally

the recorded voice message.

You can use the * key to skip the current message (sender information or recorded voice message).

The following options are available for you during the output of a voice message:

Button	Effect
	Connects to the caller (if possible)
	Back to the beginning of the voice message
	Forward to the end of the voice message
	10 seconds backward
	Stop/Start Output
	10 seconds forward
	Switches to the previous voice message
	Switches to the next voice message
	Main Menu
	Switch to the next information (Date, Time, Number, voice message Content)
	Help

If you have no new voice messages, you will find yourself in the main menu. Here you can listen to all available voice messages and configure your Call Forwarding Unconditional (see To change the settings for Forwarding Unconditional per Remote Inquiry).

5 After each voice message has been played, you have the choice of the following options:

Button	Effect
	Connects to the caller (if possible)
	Repeats the current voice message
	Deletes the current voice message, confirm with
	Answer per voice message (only possible for internal use)
	Mark all voice messages as played
	Forward to an internal number
	Switches to the previous voice message
	Switches to the next voice message
	Main Menu
	Help

After the new voice messages have been played, you will be shown the main menu. The following options are available:

Button	Effect
	End Remote Inquiry (=Hook on)
	Inquiry of all voice messages (most recent first)
	Configuration of the Forwarding Unconditional
	Record note
	Change Voice Box announcement
	Deletes all voice messages, confirm with
	Help

6 End Remote Inquiry by going on hook.

If you end Remote Inquiry in the main menu with ‘0’, other actions of the Call Routing Manager can still be applied. See help.enreach.com/cpe/14.00/CRM/Swyx/en-US/index.html#context/help/CRM_actions_$.