• 2 Call Routing • Parameters of the Actions • Terminate call
2.6.8 Terminate call
The action “Terminate Call” ends a call, regardless of whether the call has already been picked up or not.
This is how you define the parameters for the action "Terminate Call"
1 Select the reason for the termination of the call to be communicated to the caller from the “Reason for Termination” drop-down list.
2 Click on “OK”.