8.7 Call journal
The call journal offers an overview of your calls. You can open the call journal with the Call journal symbol.
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
The calls are listed on the following tabs:
All: all calls.Missed: Incoming calls that were not picked up.Incoming: all incoming calls.Outgoing: all calls made by you.Callback: outgoing calls which were not picked up by the called subscriber, and for which you have left a callback request.
The list directly shows important information for the calls listed in the call journal; and various options are available for handling the calls. For example, you can call a subscriber or send an e-mail directly from the lists.
Information on the calls
Further information about the calls is shown in the call journal:
Label | Explanation |
|---|---|
Name | Name of the caller |
Phone number | Phone number of the caller |
Date/Time | Time of Call |
Connected to | Here you can see who answered the call for you. |
Call for | Here you can see which number the caller originally dialled, i.e. if the call was forwarded or not. |
Status | For incoming calls only (Incoming, Missed or All). Here you can see, for example, whether a call was picked up or forwarded. See Status of the Calls. |
Duration | The duration of the call is specified here. |
Action | Options to react to the call:  You can call the caller back. You can send an e-mail to the caller. You can send call information to DATEV. |
You can easily alter the window size and the width of individual columns, simply by dragging the lines. The format for date/time display is governed by the Windows system settings.
Status of the Calls
You can see the status of all incoming calls in the call journal.
Symbol | Explanation |
|---|---|
Incoming call (answered) | |
Outgoing call | |
Incoming call (forwarded to Voice Box) | |
Missed call | |
Incoming call (forwarded) | |
The caller has left a callback request. |