help • 1 Enreach Contact Qboard • Edit Qboard view
1.2 Edit Qboard view
To customise your overview, you can select which information should be displayed in Qboard.
To customize your board
1 In Qboard, select | View.
2 You can show or hide the following functions by clicking on the respective function:
Function
Explanation
Incoming call details
Displays the name or phone number of the caller in the Overview of incoming calls and, if the call is active, in the Agent overview (below the respective agent). See Name or phone number of the respective caller.
Overall statistics
Summary of the number of calls from all selected queues in the header.
Queue specific statistics
If you hide Queue specific statistics, the incoming call overview is automatically displayed.
Show queue strategy
Display of the queue strategies under the name of the respective queues, see [Queue strategy].
Icon labels
Hide icon labels to shorten the view to the icons.
Show logged into queue agents only
Display or hide agents who are members of a closed queue but are not logged in. Unmarked agents who are members of a closed queue but are not logged in are displayed with a grey indicator in the agent overview.
Live agents order
Rearranges the order of the agents in the respective queues.
*If you activate the function, the order from top to bottom shows to which agent the next call will be routed to.
See [Queue strategy].
*If you disable the function, the order is alphabetical. If you have deactivated Show active agents only, logged in and offline agents will be displayed together.
Show blue present state as offline
The blue status in Enreach Contact indicates that a user is not logged in to the desktop or mobile app, but still has a desk phone logged in or an Enreach Contact mobile phone contract. The user can then be available on the phone or mobile phone.
 
Agents who have a blue presence status in Enreach Contact are displayed as available (green) in Qboard by default (function deactivated).
Activate the option to display agents in Qboard as offline (grey) who have a blue status in Enreach Contact.
Aggregated view
Activate the option to shorten the view of the agents in the queues. The user images are then hidden and the agents are thus displayed in a compressed form in one line each.
The summarized view is recommended for larger queues to display more agents on the dashboard.
*Your changes are effective immediately.