help | 9 Starting and receiving phone calls | Incoming call
9.1 Incoming call
When a call comes in for you or is forwarded to you, an "Incoming Call" pop-up appears, containing the caller's contact information. During the ringing, you have the following options:
*accept the call
*reject the call
*transfer the call directly to another person
*forward the call directly to voicemail
*ignore the call
To answer a call 
1 When you receive an incoming call, click the icon in the pop-up window.
*You can now make a call to your conversation partner via the integrated input and output devices or via a headset.
To reject a call 
1 When you receive an incoming call, click the icon in the pop-up window.
*The call attempt is immediately interrupted.
To transfer a call 
1 Click on the symbol in the pop-up window on an incoming call to transfer the call directly to another party.
2 Enter the name or telephone number of the subscriber to whom you want to transfer the call to
or
Select a subscriber from the Recent list.
3 Click on in the row of the desired contact.
*The call is immediately forwarded to the selected contact.
To forward a call to the voicemail 
1 When you receive an incoming call, click the icon in the pop-up window.
*The call is immediately forwarded to the voicemail.
For the call forwarding settings, see 5.2.2 Forwarding Settings.
To ignore a call 
This option allows you to reject a call without the caller noticing.
1 When you receive an incoming call, click the icon in the pop-up window.
*The call no longer rings on your desktop app. It is not interrupted but shown minimised in the navigation bar at the bottom left until you accept or reject it or the caller hangs up.
* 
If you are logged in to other devices besides Enreach Contact Desktop, the call will ring on those device.
 
Incoming calls from Outlook or Google Contacts
With Microsoft and Google integration, incoming calls from one of your Outlook or Google contacts are displayed with names.
For further information see also 5.1.3 Integrations Settings.