help Configuring VisualGroups › Further configuring › Call Strategies › Strategy “Intelligent”: Default
Strategy “Intelligent”: Default
Technical Information
Triggers that reset the timestamp “waiting since":
Handling calls (calls via SwyxWare and VisualGroups)
*initiating a call (outbound)
*disconnecting a call (outbound)
*receiving a call (inbound)
*picking up a call (inbound)
*disconnecting a call (inbound)
Examples:
1. VisualGroups scenario:
*Order of call 1 = A,B,C,D
The call rings at A and is not answered.
The call rings at B, is connected and then disconnected.
*Order of call 2 = C,D,A,B
2. Non-VisualGroups scenario:
Call 1 does not come from the VisualGroups queue.
The call rings at A, is connected and then disconnected.
*Order of call 2 = B,C,D,A
3. Non-VisualGroups scenario 2:
Call 1 does not come from the VisualGroups queue.
The call rings at A and is not answered.
*Order of call 2 = B,C,D,A
Last modified date: 12.12.2019