2.1 Extensions
Within Enreach Contact, two types of extensions can be distinguished:
All extensions are defined by an extension number. Each extension has its own unique extension number. Within an organisation, all extension numbers are the same length and can consist of 2 to 5 digits. The exception are the system extensions, which have their own fixed extension numbers that cannot be changed.
The choice of extension number length must be made at the time of initial setup and cannot be changed at a later date.
User extensions
These extensions are directly linked to individual users.
Feature extensions
These extensions are not linked to users and are used to set up call flows that determine how and by what means calls are routed and handled within your organisation. Each functional extension can be used for specific applications and purposes. By combining the functional extensions as different building blocks, you can set up almost any desired call flow and have full control over where and to whom calls are routed within your organisation.
The following feature extensions are available: