help • 5 Shomi - Your Personal Assistant • Features
5.1 Features
Call Recording & Analysis
*Transcription: Calls are transcribed after the call, eliminating the need for manual note-taking.
*Conversation Analysis: Extracts key insights, action items and sentiment analysis from call transcripts.
*Call analysis: Provides contextual summaries to streamline post-call actions.
Smart Voicemail Transcription
*Text-based Voicemail: Converts voicemail messages into text format.
*Quick preview: Gives a brief summary as a headline of what the voicemail is about.
*Context Preservation: Ensures critical information is accurately documented and easily accessible.
Intelligent Call Screening
*AI-assisted call answering: Responds to incoming calls and gathers caller details.
*Caller Identification: Recognizes the caller and captures their intent.
*Smart Routing: Enables informed decision-making before answering or redirecting calls.
In-Person Meeting Capture
*Real-time Recording: Records and transcribes conversations to write minutes for later reference
*Automated Organization: Categorizes and stores conversations in an accessible history.
*Retrieval & Searchability: Enables seamless recall of key moments and decisions.
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When using Shomi, additional costs may be incurred depending on your subscription. If you have any questions, please contact your administrator.
 
Interactive Transcription Capabilities
Shomi enhances user engagement with recorded conversations by providing:
*Advanced Search Functions: Locate specific topics or phrases within transcriptions.
*Contextual Insights: Offers deeper analysis and connections between conversations.
*Follow-up Integration: Assists in tracking pending actions based on conversation history.
Language output
Shomi uses the language of the country code of the caller or would fall back to the language of the user set in the backend.
The transcription and the summary will be in the language spoken.
The language in which Shomi speaks to the user is the language set in Enreach Contact Desktop, see Select language.
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You can have Shomi translate the transcribed text into a language of your choice.
 
Using Shomi Personal Assistant via Feature Codes
When users have no access to the Enreach Contact Desktop client, users can also start or stop Shomi with recording the conversation by dialling the following feature access codes during the call:
Function
Key combination
Start Shomi call-analysis
*4
Stop Shomi call-analysis
*5
Start Shomi call-analysis automatically via Reach
Users can also automatically start Shomi call-analysis when they answer a call. This can be enabled by enabling the ‘Auto start call-analysis’ option in a Reach profile. When this Reach profile is active all calls will be automatically be answered when the call starts. See 10.2 Setting up the REACH profile in the Enreach Contact Documentation for more information on how to configure Reach.
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If the administrator has activated the Auto start call-analysis option for a REACH profile of yours, you will receive an e-mail notification that all calls will be answered by Shomi as soon as the REACH profile is activated.