help | 9 Starting and receiving phone calls | Options during a call
9.2 Options during a call
During an active call, you have the following options.
To put a call on hold 
1 During an active call, click on to put the call on hold.
*The call is put on hold and the other party hears music on hold.
2 Click to continue the call.
To mute your microphone 
1 During an active call, click on to mute your microphone.
*Your contact can no longer hear you.
2 Click to unmute the microphone.
To use the dialer 
1 During an active call, click on to use the dialer.
*The keypad appears and you can use it, for example, as a selection menu.
To start a video call 
During an active call with one of your colleagues, you have the option to start a video call with your conversation partner.
1 During an active call, click .
*Your video is visible to you and your conversation partner.
* 
You may need to allow access to your camera to share your video.
 
* 
To see the video of your conversation partner, they must also activate video transmission.
 
2 Move the mouse over the window with the video.
*The options during a video call are displayed:
*Mute - you can mute your microphone
*Keypad - you can call up the keypad
*Hold - You can put the video call on hold. Your profile picture is displayed
*Stop video transmission
3 Click to stop the video transmission.
*The video transmission stops and the call continues as an audio call.
* 
During a video call, you can only start or accept a second call via another terminal.
 
To change your device during a call 
During an active call you have the possibility to change the device you are using for the call.
1 During an active call, click on .
*Your available devices will be displayed.
* 
You can find an overview of your available devices at My Devices, see 4.5 My Devices.
 
2 Click on the device to which you want to transfer the call.
*The selected device rings. You can accept and continue the call on this device.
To transfer a call without consultation (blind transfer) 
1 During an active call, click .
*A pop-up window opens with the following options:
*New call
*Transfer
*Consult
2 Click on Transfer.
3 Enter the name or telephone number of the subscriber to whom you want to transfer the call to.
or
Select a subscriber from the Recent list.
4 Click on in the row of the desired contact.
*The call is immediately forwarded to the selected contact.
To forward a call with consultation 
1 During an active call, click .
*A pop-up window opens with the following options:
*New call
*Transfer
*Consult
2 Click on Consult.
3 Enter the name or telephone number of the subscriber to whom you want to transfer the call to.
or
Select a subscriber from the Recent list.
4 Click on in the row of the desired contact.
*You will be connected to the subscriber.
5 To transfer the call, click .
*A pop-up window opens with the following options:
*Merge
*Complete
6 Click on Complete.
*The call is transferred to the desired contact and you are removed from the call.