• Installing VisualGroups
  • System requirements
  • Installing
    • Refreshing
    • Backing up and restoring
    • Changing VisualGroups storage directories
    • Changing the trace level for VisualGroups files
    • Unattended Installation
  • Using VisualGroups together with SwyxWare groups
  • Uninstalling
• Configuring VisualGroups
  • Configuring initially
  • Further configuring
    • Creating, editing and deleting queues
    • Call Strategies
      • Strategy “Intelligent”: Default
      • Strategy “Simple”: Based on the number of connected calls
      • Strategy “Pure”: Based on the number of connected queue calls
    • Last agent routing
    • Adding, editing and deleting users
    • Wrap-up time
    • Assign queue to phone number
    • Use own audio file for queue
    • Create, edit and request regular reports
    • Editing SMTP server settings
    • Setting the language of the user interface
    • Privacy settings
    • LDAP Search Query
    • Running VisualGroups over HTTPS/SSL
    • Permissions of the administration profiles
• Using SwyxIt! with VisualGroups
  • Defining the settings for Windows Server
  • User interface
  • Displaying or hiding queues
  • Answering calls manually
  • Forwarding calls to other users
  • Deactivating Automatic Call Delivery
  • Defining criteria for automatic call delivery
    • Defining the waiting time until the automatic call delivery (time criterion)
    • Defining the number of callers for automatic call delivery (quantity criterion)
    • Defining the call dispatch
  • Tracking missed calls
  • Filter Statistics
  • Evaluate reports
• Wallboards
  • Creating and editing wallboards
    • Displaying a wallboard
      • Example view: Summary
      • Example view: List
    • Deleting a wallboard
  • Calculation of wallboard parameters and sample configurations.