• About this documentation
• 1 Introduction
• 2 Logging in and logging out
  • Reset password
  • Minimum requirements for passwords
  • Limited number of log in attempts
  • UC Tenant switch (SwyxON)
• 3 User interface and menu navigation
  • Navigating and defining settings
  • Accessing menu items with Alt-Q
  • Searching and filtering in lists
  • Starting calls from lists
  • Connectivity information
• 4 Editing General Settings
  • Defining login and number range settings
  • Retrieving license information
  • Entering a license activation key
  • Assigning Feature Profiles
  • Connection to Cloud Services
    • Swyx/Swyx for DataCenter (licensed via license key)
    • Swyx (Online Licensing)
    • SwyxON
    • Check the status of the connection
  • Configuring the provisioning of devices
    • Display/renew administrative password for desk phones
  • Defining the log in settings
  • Defining an email server
  • Setting technical contact
  • Define RemoteConnector for SwyxIt! settings
  • Synchronizing intersite connections
  • Edit files
    • Access VisualGroups and VisualContacts on a separate server via RemoteConnector
  • Setting music on hold
  • Intersite connections
  • Distributing software to clients or devices
    • Updating firmware
  • Activate voice message transcription
  • Defining client settings for all Users
  • Accessing Swyx Administration
    • Downloading trunk recordings
  • Defining codec filters
  • Federated services via identity providers
    • Microsoft Teams presence synchronization
    • Set up Entra ID for federated services in the Azure portal
    • Create identity provider configuration
    • Activate/delete identity provider configuration
    • Change login data for Entra ID
    • Edit identity provider configuration
  • Create connections for Dialox bots
  • Defining expert settings
  • System maintenance
• 5 Online Licensing
  • Subscribe or Purchase
  • Feature Profile
  • Additional functions
  • Evaluation Installation
  • Billing
• 6 Licensing via License key
  • Licensing Procedure
    • Swyx Update Service (SUS)
    • Swyx for DataCenter Licensing procedure
    • User license
    • Licenses for Clients
    • Licensing of data channels
    • Options and Option Packs
    • Swyx Option packs at a glance
    • Licensing of the Swyx variants at a glance
• 7 Creating and editing Locations
  • Creating Locations
  • Editing the Location settings
  • Limiting the number of calls between Locations
  • Deleting Locations
• 8 Trunks
  • Create trunk groups
  • Edit trunk groups
  • Create trunks
  • Edit trunks
  • Delete trunk groups
  • Delete trunks
  • Forwarding and number substitution
    • Defining call number substitutions for a trunk group
• 9 Creating and editing Users
  • Administration profiles
    • Administrators in Swyx for DataCenter and SwyxON
  • Authentication for Clients
  • Creating Users
  • Editing Users’ general settings
  • Edit authentication settings
  • Editing the encryption settings
  • Defining call and status signaling
  • Creating Remote Connector client certificates
  • Defining rights
  • Chief secretarial function
  • Setting the telephony settings
  • Deliver call to mobile
    • Configuration in the Graphical Script Editor
  • Set name keys and line keys
  • Editing shortcut keys
  • Import/export key assignments
  • Editing numbers for Groups
  • Update Entra ID assignment
  • Defining client settings for selected Users
    • Defining status signaling via device
    • Defining settings for lists and buttons
    • Activating conversation recordings
  • Editing user-specific files
  • Defining the skin
  • Editing the call signaling settings
  • Define ring tones
  • View Swyx Mobile configuration
  • Deleting Users
• 10 Creating and editing Groups
  • Creating Groups
  • Editing the general settings for Groups
  • Editing the assignment of Users to Groups
  • Editing numbers for Groups
  • Adding alternative numbers for Groups
  • Setting the voice box for groups
  • Editing the signaling settings for Groups
  • Deleting Groups
• 11 Creating and editing conference rooms
  • Creating Conference Rooms
  • Editing numbers for Conference Rooms
  • Deleting Conference Rooms
• 12 Devices
  • Certified SIP phones
    • Customer-specific configuration of multiple phones
      • Application example:
      • Upload provisioning file
      • Remove customer-specific settings
    • 802.1X authentication of Yealink devices in the Swyx environment
    • Creating Desk Phones
      • Importing Desk Phones
    • Activating Desk Phones once
    • Log in/out Desk Phones
    • Editing settings for certified Desk Phones
      • Number keys
    • Delete desk phones
    • Connect desk phones to UC Tenants via the Internet
    • Activate desk phones for RemoteConnector
    • Provisioning of AX8xx WLAN handsets
  • DECT telephones
    • Provisioning the DCF DECT system
      • Prepare DECT 800 hardware
      • Prepare DECT 600 hardware
      • Creating a DECT system
      • Create DECT base station(s)
      • Create DECT handsets
      • Activating the DECT 800 system
      • Activating the DECT 600 system
      • Configuring subnet base stations for DECT 800 (optional)
      • Configuring subnet base stations for DECT 600 (optional)
      • Check commissioning
    • Edit DECT systems
      • Edit DECT systems
      • Edit DECT base station
      • Edit DECT handsets
      • Assigning function keys on the DECT 800 handset
    • Performing a factory reset on the DECT 800
    • Enabling the administration menu on a DECT 800 handset
    • Error messages from DECT 800 handsets
  • SwyxPhones
    • Edit SwyxPhones
    • Update SwyxPhone firmware
• 13 Data Storage
  • Storage location configuration
  • Trunk Recording
  • Voice messages
  • Call Detail Records (CDR)
    • File Format
    • Examples for CDR
• 14 Editing phonebooks
  • Creating phonebook entries
  • Editing phonebook entries
  • Exporting phone books
  • Importing phonebook entries
• 15 Numbers and Number Mappings
  • Number Types
    • Internal numbers
    • External numbers
    • SIP-URIs
  • Number concept
  • Mapping of numbers
  • Examples of number mappings
  • Placeholder
    • General Placeholders
    • Special placeholders
      • Placeholders in the Call Permission
      • Placeholders for number replacement
  • Supplied Configuration Data
    • NumberFormatProfiles.config
    • ProviderProfile.config