Contents

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Contents

About this documentation 6

Logging in and logging out 9

2.1 Resetting your password 10

2.2 Minimum requirements for passwords 11

2.3 Limited number of log-in attempts 11

User interface and menu navigation 12

3.1 Navigating and defining settings 13

3.2 Searching and filtering in lists 14

3.3 Starting calls from lists 14

3.4 Connectivity information 15

Editing General Settings 16

4.1 Defining login and number range settings 16

4.2 Retrieving license information 17

4.3 Entering a license activation key 19

4.4 Assigning Feature Profiles 19

4.5 Connection to Cloud Services 20

4.5.1 SwyxWare/SwyxWare for DataCenter (licensed via license key) 20

4.5.2 SwyxWare (Online Licensing) 21

4.5.3 SwyxON 21

4.5.4 Check the status of the connection 21

4.6 Configuring the provisioning of SIP phones 21

4.6.1 Displaying the administrative password for Desk Phones 22

4.7 Defining the log in settings 22

4.8 Defining an email server 24

4.9 Setting technical contact 25

4.10 Set RemoteConnector settings 26

4.11 Synchronizing intersite connections 27

4.12 Edit files 27

4.13 Setting music on hold 29

4.14 Intersite connections 30

4.15 Distributing software to clients or devices 30

4.15.1 Distributing firmware to devices 32

4.16 Defining client settings for all Users 32

4.17 Accessing SwyxWare Administration 33

4.17.1 Downloading trunk recordings 34

4.18 Defining codec filters 34

4.19 Federated authentication via identity provider 35

4.19.1 Create identity provider configuration 36

4.19.2 Edit identity provider configuration 37

4.20 Expert settings 37

4.21 Synchronize user status with Microsoft Teams 41

4.21.1 Requirements 42

4.21.2 Registration on your Microsoft Teams tenant 42

4.21.3 Configuration in Swyx Control Center 44

4.21.4 Checking the functionality 44

Online Licensing 46

5.1 Subscribe or Purchase 46

5.2 Feature Profile 46

5.3 Additional functions 49

5.4 Evaluation Installation 51

5.5 Billing 51

Licensing via license key 52

6.1 Licensing Procedure 52

6.1.1 Swyx Update Service (SUS) 53

6.1.2 SwyxWare for DataCenter Licensing procedure 53

6.1.3 User license 53

6.1.4 Licenses for Clients 54

6.1.5 Licensing of data channels 55

6.1.6 Options and Option Packs 55

6.1.7 SwyxWare Option packs at a glance 58

6.1.8 Licensing of the SwyxWare variants at a glance 60

Creating and editing Locations 62

7.1 Creating Locations 62

7.2 Editing the Location settings 63

7.3 Limiting the number of calls between Locations 63

7.4 Deleting Locations 64

8.1 Create trunk groups 65

8.2 Edit trunk groups 67

8.3 Create trunks 70

8.4 Edit trunks 75

8.5 Delete trunk groups 78

8.6 Delete trunks 78

8.7 Forwarding and number substitution 79

8.7.1 Defining call number substitutions for a trunk group 81

Creating and editing Users 83

9.1 Administration profiles 83

9.1.1 Administrators in SwyxWare for DataCenter and SwyxON 84

9.2 Authentication for clients 84

9.3 Creating Users 86

9.4 Editing Users’ general settings 89

9.5 Editing the authentication settings 89

9.6 Editing the SIP settings 90

9.7 Editing the encryption settings 90

9.8 Defining call and status signaling 91

9.9 Creating Remote Connector client certificates 92

9.10 Defining rights 92

9.11 Defining a relation between manager and secretariate 93

9.12 Setting the telephony settings 94

9.13 Set name keys and line keys 98

9.14 Editing shortcut keys 100

9.15 Import/export key assignments 101

9.16 Editing numbers for Groups 101

9.17 Defining client settings for selected Users 102

9.17.1 Defining status signaling via device 102

9.17.2 Defining settings for lists and buttons 103

9.17.3 Activating conversation recordings 104

9.18 Editing user-specific files 104

9.19 Defining the skin 106

9.20 Editing the call signaling settings 107

9.21 Defining ring tones 107

9.22 Display Swyx Mobile configuration 108

9.23 Deleting Users 109

Creating and editing Groups 110

10.1 Creating Groups 110

10.2 Editing the general settings for Groups 113

10.3 Editing the assignment of Users to Groups 113

10.4 Editing numbers for Groups 113

10.5 Adding alternative numbers for Groups 113

10.6 Set voice box for groups 114

10.7 Editing the signaling settings for Groups 115

10.8 Deleting Groups 115

Creating and editing conference rooms 116

11.1 Creating Conference Rooms 116

11.2 Editing numbers for Conference Rooms 117

11.3 Deleting Conference Rooms 117

12.1 Certified SIP phones 118

12.1.1 Customer-specific configuration of multiple phones 118

12.1.1.1 Application example: 120

12.1.1.2 Provisioning file upload 121

12.1.1.3 Remove customer-specific settings 121

12.1.2 802.1X authentication of Yealink devices in the SwyxWare
environment 122

12.1.3 Creating Desk Phones 124

12.1.3.1 Importing Desk Phones 124

12.1.4 Activating Desk Phones 125

12.1.5 Log in/out Desk Phones 125

12.1.6 Editing settings for certified Desk Phones 126

12.1.7 Deleting Desk Phones 129

12.2 DECT telephones 129

12.2.1 DCF DECT system put into operation 130

12.2.1.1 Prepare hardware 130

12.2.1.2 Create DECT system 131

12.2.1.3 create DECT base station(s) 131

12.2.1.4 Creating DECT handsets 132

12.2.1.5 Activating DECT system 133

12.2.1.6 Configure subnet base stations (optional) 135

12.2.1.7 Check commissioning 136

12.2.2 Editing the DECT systems 136

12.2.2.1 Edit DECT systems 136

12.2.2.2 Edit DECT base station 137

12.2.2.3 Edit DECT handsets 137

12.2.2.4 Assigning function keys on the DECT handset 138

12.2.3 Perform factory reset 139

12.2.4 Activate administration menu on a DECT 800 handset 139

12.2.5 Error messages from DECT handsets 140

12.3 Swyx Phones 140

12.3.1 edit SwyxPhones 141

Editing phonebooks 142

13.1 Creating phonebook entries 142

13.2 Editing phonebook entries 143

13.3 Exporting phone books 143

13.4 Importing phonebook entries 144

Data Storage 145

14.1 Storage location configuration 146

14.2 Trunk Recording 147

14.3 Voice messages 151

14.4 Call Detail Records (CDR) 152

14.4.1 File Format 154

14.4.2 Examples for CDR 157

Numbers and Number Mappings 161

15.1 Number Types 161

15.1.1 Internal numbers 161

15.1.2 External numbers 161

15.1.3 SIP-URIs 162

15.2 Number concept 163

15.3 Mapping of numbers 164

15.4 Examples of number mappings 165

15.5 Placeholder 167

15.5.1 General Placeholders 167

15.5.2 Special placeholders 168

15.5.2.1 Placeholders in the Call Permission 168

15.5.2.2 Placeholders for number replacement 168

15.6 Supplied Configuration Data 170

15.6.1 NumberFormatProfiles.config 170

15.6.2 ProviderProfile.config 174