• 1 What is meant by … ?
  • Call Routing
  • Call Routing Manager
  • Graphical Script Editor
  • Rule
    • User Rule
    • System Rules
  • Rule Book
  • Rule Wizard
  • Action
  • Sequence of Actions
  • Situation
  • Condition
  • Exception
  • Script
    • Block
    • Notes
• 2 The Graphical Script Editor
  • When should I use the Graphical Script Editor?
  • We Createh a Simple Example
  • How does the Graphical Script Editor work?
    • Interface
    • Menus
      • The File Menu
      • The Edit Menu
      • The View Menu
      • The Insert Menu
      • The Help Menu
      • The Shortcut Menu of a Block
      • The Shortcut Menu of a Block Output
      • The Shortcut Menu of the Script Window
      • The Shortcut Menu of a Link
    • Script Window
      • Blocks
      • Editing a Block
      • Editing Several Blocks Simultaneously
    • Links
    • Notes
    • Info Pane
    • Status Bar
    • Toolbars
    • Disconnected
  • Scripts
    • Starting use of the Graphical Script Editor.
    • Creating a New Script
      • Properties of a Script
    • Modifying a Script
    • Saving a Script
    • Saving as a Draft
    • Exporting a Script
    • Importing a Script
    • Renaming a Script
    • Copying a Script
    • Deleting a Script
    • Possible Errors and Warnings
    • Closing a Script
  • Variables and System Functions
  • Blocks
    • The General Structure of a Block
      • Properties of a Block
      • Default Blocks and Optional Blocks
    • Overview
      • Blocks for General Call Handling
      • Blocks for the Management of Queues
    • Default Blocks
      • Start
      • Rule executed
      • Rule skipped
      • Disconnected
    • Optional Blocks-Decisions
      • Situation
      • Call
      • Date/Time
      • Day of Week
      • Get DTMF Char
    • Optional Blocks-Actions
      • Connect To
      • Connect To Loop
      • FollowMe (Redirect Call)
      • Hold
      • Activate
      • Wait for Disconnect
      • Run GSE Action
      • Insert Script Code
      • Record Message
      • Send email
      • Voice Box
      • Remote Inquiry
      • Terminate call
    • Optional Blocks-Variables
      • Set Variable
      • Evaluate
      • Play Announcement
      • Choose Announcement
      • Say Number
      • Say Date
      • Say Time
      • Get DTMF Char
      • Get DTMF String
    • Optional Blocks - Queue
      • Create queue
      • Set Queue Attributes
      • Get Queue Attributes
      • Delete Queue
      • Call in Queue
  • The Use of a Visual Basic Script
    • Visual Basic Script as Sub-Program for Multiple Use
    • Visual Basic Script as a Program for a Single Run within a Script
    • Visual Basic Script as GSE Action for Start from Different Scripts
    • The Integration of Third Party Applications (Com-Interface)
  • Settings for the Interface Display use of the Graphical Script Editor.
    • Zoom...
    • The Settings for the Script Window
    • Full screen
  • Examples
    • Example "Answering Machine"
      • A Simple Answering Machine
      • A High-Performance Answering Machine
    • Example "Intelligent Redirection to Another Number"
    • Example "Hotline Service" (IVR)
    • Example "Redirection Using Input Password"
    • Example: Remote Inquiry
    • Example: Call Queue