• New Functions
• Introduction
• 1 What is meant by … ?
  • Subscriber
  • Group
  • Call Signaling
  • Status Signaling
  • Number (phone number)
  • Call permissions
  • Line
  • Trunk and Trunk Groups
  • User
  • Active Connection
  • Connection on Hold
  • Call waiting
  • Conference
  • Call Swap
  • Acoustic Signals
  • Call Routing
  • Voice Box
  • Remote Inquiry
  • CTI
  • Callback request
  • Wrap Up Time
• 2 Logon and Logoff
  • Logging onto SwyxServer via Welcome email
  • Logging on to SwyxServer using your Windows user data
  • Logging in to SwyxServer with Swyx user data
  • Login via identity provider
  • Changing your password
    • Complex passwords
    • Limited number of log-in attempts
  • Reset password
  • Switch user
  • Show Message Log
  • User Rights
• 3 User interface
  • Menu Bar
  • Softphone area
    • Input field
    • Call options and audio modes
    • Lines
    • Selecting a specific line for one call
    • Switch between Lines
    • Call control
  • Homescreen
    • Widget types
    • Adding widgets and sections
    • Customizing the Layout
    • Import and export from the homescreen configuration
  • Speed dials
  • Phonebook
  • Call journal
  • Voice Box
  • Call recordings
  • VisualContacts
  • Messenger
  • Web Extension
  • Call Control Window
    • General Context Menu
    • The File Menu
    • The Edit Menu
    • The Lines Menu
    • The Functions Menu
    • Menu lists
    • The Settings Menu
    • Menu View
    • The Help Menu
• 4 Telephoning with SwyxIt! - First Steps
  • Starting SwyxIt!
  • Calling a Subscriber
  • Answering a call
  • Ending a call
  • Starting an inquiry call
  • Switching between several subscribers
  • Connecting two subscribers to one another
  • Transfering a call without Inquiry
  • Directly forwarding a call
• 5 Lines
  • Telephony Functions
    • Calling
    • Accepting or rejecting a call
    • Hold
    • Switch between Lines
    • Call Transfer
    • Connect without Inquiry (Blind Call Transfer)
    • Disabling Lines (Wrap-up Time)
    • Use of a specific line
      • Selecting a specific line for one call
      • Defining a Default Line for Outgoing Calls
  • Functions of the Line Button
    • Line State
    • Configuring a Line Button
• 6 Forwarding
  • Call Forwarding Unconditional
    • Forwarding Button
    • Standard forwarding and temporary forwarding
    • Changing Call Forwarding Unconditional from a different device
  • Delayed Call Forwarding
  • Call Forwarding Busy
  • Mobile Extensions
• 7 Voice Box and Remote Inquiry
  • Recording, Listening to and Editing Voice messages
    • Listening to Voice Messages
      • Voice message options in your E-mail Program
    • Editing Recorded Message
  • Voice message transcription
  • The Recording Wizard
  • Configuring the Standard Voice Box
  • Remote inquiry
    • Changing Forwarding Unconditional by Remote Inquiry
• 8 SwyxIt! Functions in Detail
  • Overview of the functions of SwyxIt!
  • Speaker and Microphone
    • Adjusting Volume
    • Muting Microphone
  • Audio-Modes
    • Making Calls in Different Audio Modes
  • Disabling Secondary Call
  • Hiding your number
  • Starting the search function in input field
  • Call journal
    • All Calls
    • Missed call
    • Callback Requests
    • Configuring the call journal
  • Redial
  • Speed Dial and Status Signaling
    • Configuring Speed dials
    • Status Signaling
    • Extended Status Information (Rich Presence)
    • Status synchronization with Microsoft Teams
  • Call notification and Pickup
    • Configuration of Call notification
  • Collaboration by mouse click
    • Requirements
    • Start Collaboration
    • Particularities in case of Collaboration with TeamViewer
    • Defining the Default Application for Collaboration
  • Conversation recording
    • Recording Conversations
    • Configuring Conversation Recording
  • Project Codes
  • Callback request
    • Callback on busy
    • Callback request for unanswered call
  • Dial from Any Application
  • Conference
    • Starting a Conference
    • Starting inquiry calls and adding subscribers
    • Leaving or Ending a Conference
    • Conference Rooms
    • Silent conference participation
  • Call Intrusion
    • Multiple Call Intrusions
    • Configuration of a Speed Dial for the Call Intrusion
  • Sending feedback
• 9 Swyx Messenger
  • Options in Swyx Messenger
  • Single chats in Swyx Messenger
  • Group chats in Swyx Messenger
• 10 SwyxIt! Configuration
  • App settings
    • Design
    • Resolution of the call control window
    • Switch between SwyxIt! and SwyxIt! Classic
    • Receive Beta Versions
  • User Profile
    • General
    • Lists
    • Conversation recording
    • Speed Dials
    • Shortcuts
    • Lines
    • Ringing
      • Number Dependent Ringing Sounds
      • Secondary Call Signaling Only Visually
      • Silent "Ringing"
    • Keyboard
    • SwyxPhone
    • Devices
    • Voice Box
    • Encryption
  • Local Settings
• 11 SwyxIt! Status signaling of Microsoft Office contacts
  • Installing the Office Communication Add-In
  • Office Communication Add-In features
• 12 Microsoft Outlook – Telephoning with SwyxIt!
  • Telephone Number Formats in Outlook
  • SwyxIt! and Microsoft Outlook
    • Configuration
    • Calling subscribers directly from Outlook Contacts
    • Call from an e-mail
    • Call from a Calendar entry
    • Using Outlook Contacts for Incoming Calls
    • Displaying and creating Outlook Contacts during a call
    • Creating and displaying Outlook journal entries
    • Creating a journal entry during a call
    • Swyx Voicemail Player
  • Name Resolution From Outlook Contacts
• 13 VisualContacts and DATEV
  • Requirements for the use of Swyx VisualContacts
  • Installation and Setup of Swyx VisualContacts
    • Requirements
      • Specify LDAP server parameters
  • Swyx VisualContacts
    • Searching for contacts
    • Display of the contacts in parallel to the call
    • Multiple calls
• 14 Phone Control via PC with SwyxCTI and SwyxCTI+
  • SwyxIt! controls a SwyxPhone or a certified SIP phone
  • CTI SwyxIt! on the terminal server controls a local SwyxIt!
  • SwyxIt! controls a Third Party device
  • SwyxIt! controls an external phone
  • Configuring ring tones in CTI SwyxIt!
  • Ending CTI mode
  • Changing the CTI+ mode of an external telephone after logging off, shutting down and restart of SwyxIt!
• 15 Installing and Uninstalling SwyxIt!
  • Requirements
  • Preparation for Installation
    • Install SwyxIt! Handset
    • Install SwyxIt! Headset
    • Operating the SwyxIt! Handset / SwyxIt! Headset without Additional Speakers
  • SwyxIt! – Installation of the Software
    • Installing
    • Custom Setup Installation
    • Update or modify SwyxIt! version
      • Auto-update
      • Updating through installation
    • Uninstalling
  • Installing SwyxIt! outside the company network
  • Trace files for troubleshooting
• App. A: SwyxIt!Telephoning from Third Party Applications
  • Installation of the TAPI 2.x
  • Configuring Third Party Applications for SwyxIt! Based on the Example of Microsoft Phone Dialer 1.0
• App. B: Overview: Drag & Drop
• App. C: Taskbar and Windows tray
  • Taskbar icons
    • Jump list
  • Windows tray icons
• App. D: SwyxIt! Handsets
  • Standard behavior of SwyxIt! Handsets
  • SwyxIt! Handset Functions in Detail
    • Signaling via the LED at the top of the SwyxIt! Handset P280
    • Signaling via the LED at the Top of SwyxIt! Handset P300
    • Headset button (only SwyxIt! Handset P280)
    • "Plus/Minus" Button
    • "Mute" Button
  • Assigning an Audio Mode to the SwyxIt! Handset
• App. E: Devices
  • Overview of available devices
    • Handsets
    • Desktop phones
    • Wireless DECT phones
  • Configuration of the Terminal Devices in SwyxIt!
  • Terminal Devices from Third Party Manufacturers
    • SIP Devices
    • IP a/b adapter
• App. F: Operate SwyxIt! in a Terminal Server Environment
  • CTI SwyxIt! on a Terminal Server
  • TAPI for Windows Terminal Services
• App. G: Technical Terms
• App. H: Function codes