• New Functions
• Introduction
• 1 The Basics
  • Concept of SwyxWare
  • Software components
  • Hardware components
  • GDPR
• 2 Online Licensing
  • Subscribe or Purchase
  • Feature Profiles
  • Additional functions
  • Evaluation Installation
  • Billing
• 3 Licensing via license key
  • Licensing Procedure
    • Swyx Update Service (SUS)
• 3 Licensing via license key
  • Licensing Procedure
    • Swyx Update Service (SUS)
    • SwyxWare for DataCenter Licensing procedure
    • User license
    • Licenses for Clients
    • Licensing of data channels
    • Options and Option Packs
    • SwyxWare Option packs at a glance
    • Licensing of the SwyxWare variants at a glance
• 4 System Requirements
  • Hardware Requirements
  • Software requirements
  • Network requirements
    • Operating system
  • Example scenarios
    • Stand-alone Installation
    • Migration Scenarios
• 5 SwyxWare Installation
  • Summary of the SwyxServer Installation
  • Which services belong to SwyxServer
  • Preparation for Installation
    • User account for the SwyxWare components
    • Installation of the ISDN Cards
    • Installation for Calendar-Based Call Management
      • Microsoft Exchange Server
    • Install Microsoft SQL Database
      • Microsoft SQL Server Express installation
  • Installation of SwyxServer
    • SwyxWare - Run Setup
    • Configuring SwyxWare
    • Install Swyx Control Center
    • SwyxServer installation via command line
    • Installing Swyx Control Center via command line
    • Swyx Control Center with your own SSL certificates
    • Unattended Configuration
  • Installation of the SwyxWare Administration
  • SwyxWare Update
    • Changes Between the Versions
    • Preparation
    • Updating the ISDN Card Drivers
    • Executing the SwyxWare update
  • Separated Services
    • Installation of a SwyxWare component on an additional computer
• 6 Swyx Connectivity Setup Tool
  • Use TLS certificate from Let's Encrypt
  • Use own TLS certificate
  • RemoteConnector Configuring
  • Reset SCST configuration
  • Install TLS root certificate on DECT 800 base station
  • Install TLS root certificate on Certified SIP phones
  • Configure Split DNS
  • Access VisualGroups and VisualContacts on a separate server via RemoteConnector
• 7 Configuration of SwyxServer
  • Registration on SwyxWare Administration
    • Complex passwords
    • Limited number of log-in attempts
  • Connection to SwyxServer
  • User interface of SwyxWare Administration
    • Context menu in the SwyxWare Administration
  • Pre-Configured Users and Groups
  • Configuring SwyxServer settings
    • The "General" Tab
    • The "Client Preferences" Tab
    • The "Music on Hold" Tab
    • The "Internal Numbers" Tab
    • The "Licenses" Tab
    • The "Standby SwyxServer" Tab
    • The "Trunk Recording" Tab
    • The "Voice Box" Tab
    • The "Mail Server" Tab
    • The "Files" Tab
      • Add files
    • The "Connected SwyxWare Sites" Tab
    • The "Usage Reports" Tab
    • The "Charges" Tab
    • The "Search SwyxPhones" Tab
    • The "Login Device" Tab
    • The "Call Detail Records" Tab (CDR)
    • The "SwyxPhone Firmware Update" Tab
    • The "Security" tab
    • The "RemoteConnector" Tab
    • The "Default Codec Filter" Tab
  • Global Phonebook
    • The Import and Export of Phonebooks
  • Change log
  • Active Calls
  • Relationships
  • Backing up the SwyxWare Database
  • Uninstalling
• 8 Locations
  • Emergency call detection
  • Default Location
  • Private and business calls
  • Edit location
    • The "General" Tab
    • The "Codes and Prefixes" Tab
    • The "Time Zone" Tab
• 9 Profiles
  • Call Permissions
    • Call permissions in the standard installation.
    • Create Call Permission
    • Change Call permission
      • Properties Call Permission General Tab
      • Calling Right - The "Rights" Tab
  • Function profile
    • Feature profiles for online licensing
    • Feature Profiles in the Standard Installation
    • Feature profiles in SwyxWare for DataCenter and SwyxON
    • Modify a Feature Profile
      • Feature profile - Tab "General"
      • Feature Profile - The "Features" Tab
  • Administration profiles
    • Administrators in SwyxWare for DataCenter and SwyxON
• 10 Numbers and Number Mappings
  • Number Types
    • Internal numbers
    • External numbers
    • SIP-URIs
  • Number concept
  • Mapping of numbers
  • Examples of number mappings
  • Placeholder
    • General Placeholders
    • Special placeholders
      • Placeholders in the Call Permission
      • Placeholders for number replacement
  • Supplied Configuration Data
    • NumberFormatProfiles.config
    • ProviderProfile.config
• 11 User Configuration
  • Configuring a new User
  • User configuration
    • The "Administrator properties for UserDialog
      • The "Administration" Tab
      • The "Authentication" Tab
      • The "RemoteConnector" Tab
      • The "SIP Registration" Tab
      • The "Files" Tab
      • The Tab "SwyxPhone Lxxx"
      • The "Call Intrusion" Tab
      • The "Advanced" Tab
      • The "Encryption" Tab
      • The "Codec Filter" Tab
    • Dialogue "Phone numbers..."
      • The "Numbers" Tab
      • The "Alternative Numbers" Tab
      • The "SwyxFax Numbers" Tab
      • The "CTI+" Tab
    • The "Buttons…" Dialog
    • The "Call Routing Manager…" Dialog
    • The "Call Forwarding..." Dialog
      • The "Call Forwarding Unconditional" Tab
      • The "Call Forwarding Busy" Tab
      • The "Call Forwarding No Reply" Tab
      • Standard Voice Box" tab
      • Tab "Standard Remote Inquiry"
      • The "Mobile Extensions" Tab
    • The "Client…" Dialog
      • The "General" Tab
      • The "Lists" Tab
      • The "Conversation Recording" Tab
      • The "Speed Dials" Tab
      • The "Shortcuts" Tab
      • The"Line keys" Tab
      • The "Skin" Tab
      • The "Ringing" Tab
      • The "Keyboard" Tab
      • Tab "SwyxPhone"
      • The "Login Device" Tab
    • Dialog "Fax Client Configuration:"
      • The "General" Tab
      • The "Sender" Tab
      • The "Send Options" Tab
      • The "Transmit Reporting" Tab
      • The "Text Converter" Tab
      • The "Miscellaneous" Tab
    • The "Properties…" Dialog: The "Relationships" Tab
    • The "Properties…" Dialog: The "Secretariat" Tab
    • The "Properties…" Dialog: The "Rights" Tab
    • The "Properties…" Dialog: The "Login Device" Tab
  • Personal Phonebook for a User
  • Activate/deactivate or delete users
  • To assign properties of a user to a number of other users
  • Configure users in the Windows user administration
  • Export User List
  • Voice Box
    • Remote Inquiry
  • Conference
    • Conference Rooms
• 12 Configuration of Groups
  • Create a group
  • Configure group
    • The "Properties…" Dialog The "General" Tab
    • The "Properties…" Dialog The "Numbers" Tab
    • The "Properties…" Dialog The "Members"
    • The "Properties…" Dialog The "Relationships" Tab
    • The "Properties…" Dialog The "Alternative Numbers" Tab
    • The "Properties…" Dialog The "Voice Box" Tab
    • The "Properties…" Dialog The "Advanced" Tab
  • Secretariate
• 13 Trunks and Trunk Groups
  • Configure trunk groups
    • The "General" Tab
    • The "Profile" Tab
    • The "SIP" Tab of the SIP Trunk Group
    • The "Encryption" tab of the SIP Trunk Group
    • Tab "SIP" of the ENUM Trunk Group
    • Tab "Routing Records"
    • The "Rights" Tab
    • The "Location" Tab
  • Activating and deactivating a trunk
• 14 Routing
  • Routing configuration
  • Repeated connection attempts with least cost routing
  • Extended Least Cost Routing
• 15 ISDN connections
  • Basics for the ISDN connection
  • Installation of the ISDN Cards
    • Preparation of the SX2 QuadBRI before insertion
    • Preparation of SX2-express SinglePRI / SX2-express DualPRI
      • Configuration of the ISDN Card
    • Preparation of the SX2 SinglePRI
    • Preparation of the SX2 DualPRI
    • Insertion of the ISDN Card
    • Installation of the software for the ISDN card
    • Configuration of the ISDN Card
  • Creation of an ISDN trunk group
    • Profile of an ISDN trunk group
  • Creation of an ISDN trunk
  • Configuring an ISDN Trunk
  • Installation of separated Gateways (SwyxGate)
    • Install SwyxGate
    • Configuring SwyxGate
  • Uninstalling
    • Uninstalling SwyxGate:
    • Uninstalling the SX2 Card Drivers
• 16 SIP Links
  • What are SIP Trunks?
  • Scenario
  • Creating a SIP Trunk Group
    • Profile of a SIP Trunk Group
  • Creating a SIP Trunk
  • Configuring a SIP Trunk
  • Sending Faxes via SIP Connection
  • Configuring the Firewall for a SIP Trunk
• 17 SwyxLink (Server-Server Connection)
  • The Basics
  • Creating a SwyxLink Trunk Group
  • Creating a SwyxLink Trunk
  • Configuring a SwyxLink Trunk
  • Properties of the SwyxLink Connection
• 18 ENUM Links
  • What is an ENUM Trunk?
    • How an ENUM Trunk Works
  • Creation of an ENUM Trunk Group
  • Creating an ENUM Trunk
  • Configuring an ENUM Trunk
  • Configuring the Firewall/NAT Router for an ENUM Trunk
• 19 SIP Gateway Links
  • What is a SIP Gateway Trunk?
  • Application scenarios
  • Creating a SIP Gateway Trunk Group
  • Creating a SIP Gateway Trunk
  • Configuring a SIP Gateway Trunk
  • Connecting the gateway to SwyxWare
• 20 Connection of SwyxPhone and SwyxIt! Classic
  • General Network Configuration (DHCP/DNS/WINS Services)
    • DHCP-Server (Dynamic Host Configuration Protocol)
    • WINS (Windows Internet Name Service)
    • DNS (Domain Name Service)
  • Use of SwyxPhone Lxxx
    • Distribution of the PhoneManager IP address to the SwyxPhone Lxxx
    • Correct time to connect to SwyxServer
    • Initial operation of theSwyxPhone Lxxx
    • Automatic Firmware Update for a SwyxPhone Lxxx
  • Use of SwyxIt! Classic
    • Distribution of the SwyxServer IP address to SwyxIt! Classic
    • Automatic distribution of SwyxIt! Classic in a network
    • Using SwyxIt! Classic from home office
    • SwyxIt! Classic Installation from the Command Line
    • Customer-specific context menu for Speed Dials
    • SwyxIt! Web Extension
    • Use of System Variables
• 21 Encryption
  • Encryption within SwyxWare
  • Configure Encryption Mode Globally for SwyxServer
• 22 Scripts
  • Call Routing Manager and Graphical Script Editor
  • Default call handling
  • Voice Box
  • Remote Inquiry
  • Operator (AutoAttendant)
    • Installation of the AutoAttendant
    • Operator and SwyxWare Update
    • Change Operator Script
  • Dial by Name
  • The Group "Everyone"
  • Standard Scripts in the Database
  • PIN query for conference room (GSE) (kb2377)
  • Function codes
• 23 Standby SwyxServer
  • Convert Master or Standby System to a Stand-alone System
• 24 SwyxFax Server
  • System requirements
  • The Basics
  • Licenses
  • Install SwyxFax Server
  • Configuring SwyxFax Server
    • The "General" Tab
    • Tab "Cover Page"
    • The "Journal" Tab
    • The "Parameters" Tab
    • The "Headline" Tab
    • The "Transmit Reporting" Tab
    • Tab "Protocol"
  • Fax Documents on the Server
    • Stored Fax Documents
    • Editing Fax Documents
    • Properties of a fax job"
      • Fax Document "Properties": "General" tab
      • Fax Document "Properties": "Send Options" tab
      • Fax Document "Properties": "Status" tab
  • Fax Channels
    • Fax channel properties
    • The "General" Tab
  • Fax forwarding as Faxmail or printed document
  • Form Storage
  • Traces
  • SwyxFax Printer Gateway
  • Printing serial letters with SwyxFax Client
• 25 SwyxCTI and SwyxCTI+
  • Authorize SwyxCTI+ with a thid party phone
  • Authorize SwyxCTI+ with external phone via its number.
    • Configure a CTI pairing to the number of an external phone
• 26 Cross-network connections
  • Internet connection via RemoteConnector
    • Authentication Service
    • Configuration
    • Configuration of SwyxIt! Classic
      • Configure connection via RemoteConnector
      • Configuring voice compression
  • WAN connections
    • Small Office - Connection
  • Linking of two locations (head office and branch)
  • Intersite Presence
    • Connection of three SwyxServers within an organization
    • Connection between two SwyxServers of different organizations
  • Different connection types between multiple SwyxServers
  • Connections between locations in SwyxON
• App. A: Call Detail Records (CDR)
  • File Format
  • Examples for CDR
    • CDR for a Simple Internal Call
    • CDR for an External Call
    • CDR for a Call with Call Routing
    • CDR for a Transferred Call
  • The Charging Information
• App. B: AudioCodes Terminal Adapter
  • AudioCodes Terminal Adapter MP-11x or MP-124 with SwyxWare
  • Update AudioCodes Terminal Adapter for SwyxWare
• App. C: SwyxConnect 5000/8000
  • System requirements
  • Overview
    • Variants
    • Key concepts
      • Proxy Set
      • IP group
      • Trunk Group
      • Account Table
      • Call directions: IP-to-Tel, Tel-to-IP and IP-to-IP
    • Functional units of SwyxConnect 5000/8000
    • Manipulations
    • Routing
    • Combination of manipulation and routing
    • Digit Mapping
    • Application scenarios
      • SwyxConnect 5000/8000 as SIP Gateway
      • SwyxConnect 5000/8000 as SIP Gateway with SAS
  • Configuring SwyxConnect 5000/8000 for use with SwyxWare
    • Preparation of SwyxWare
    • Startup of SwyxConnect 5000/8000
    • Configuration and Installation of the INI Files
      • Configuration of the INI file
      • Installation of the INI file
• App. D: Internal connections (BRI/PRI)
  • SwyxWare as the main telecommunication system
    • Operating the SX2 cards in NT Mode
    • SX2 in NT Mode
    • Operation of several SX2 cards in one computer
    • Connecting a Sub-telecommunication System (Sub-PBX) to SwyxWare
    • Configuration of the ISDN trunk group and ISDN trunks (SwyxGate lines)
  • Connection of SwyxWare as Sub-telecommunication System on a Main Telecommunication System
    • Configuration of the ISDN Trunk Group and Trunks
  • SwyxWare alongside another system with additional access to the public network
  • Installation of a gateway with SX2 DualPRI V2
• App. E: Tools & Traces
  • PowerShell support
  • Active Directory extension
  • User Import Assistant
  • Test Programs for the ISDN Cards
    • Test Programs for the SX2 Card Family
      • Connection tester contest
      • D Channel Monitor
  • Traces of the SwyxWare Services
    • Swyx Trace Tool
      • Installation of the Swyx Trace Tool
    • Automatic File Deletion (Cleanup)
    • Trace Profile - Scope of Traces
      • Swyx Trace Tool from the command line
    • Tracing during installation
    • Tracing from SwyxIt! Classic
• App. F: IBM Notes integration
  • Overview
  • Installation and distribution
  • Configuration of the database display and selection
    • Configuration requirements
    • Database settings
    • Saving and distributing the database configuration
• App. G: ESTOS, DATEV, C4B integration
  • System requirements for ESTOS MetaDirectory 4 Professional and C4B XPhone Connect Directory V6.0.81 SR 1
  • ESTOS MetaDirectory or C4B XPhone Connect Directory uses port 712 by default.
    • Specify LDAP server parameters
  • Swyx VisualGroups
• App. H: Swyx Push Notification Service
  • Installation of the Swyx Push Notification Service
• App. I: Application Examples
  • SwyxServer as a Conference Server
  • SwyxIt! Classic and SwyxPhone in a terminal server environment
    • Configuration of
      • Configure audio devices for remote desktop environment
      • CTI SwyxIt! on terminal server
• App. J: Provision of Statistics and Traps via SNMP
  • Windows SNMP Service
  • Performance Statistics via the WMI Interface
• App. K: Devices
  • Overview of available devices
    • USB audio devices
    • Desktop phones
    • Conference Phones
    • Wireless DECT phones
  • Configuration of the Terminal Devices in SwyxIt! Classic
  • Terminal Devices from Third Party Manufacturers
    • SIP Devices
    • IP a/b adapter
• App. L: High Availability Solution for SwyxWare
  • Concept
  • Options
  • Migration from the Standby Scenario to a Virtual Machine
    • Converting a Master SwyxWare to a Single System
    • Create a Back-up of SwyxWare data base
    • Reinstall SwyxWareon a virtual machine and back-up it
  • Installation and operation of a SwyxWare with VMware vSphere
    • Installing SwyxWare in a virtual machine
  • Installation and operation of a SwyxWare with Microsoft Hyper-V Failover Cluster
    • Installing SwyxWare in a virtual machine
  • Configuring the SwyxWare HealthMonitor
    • Configuration of the SwyxWare services
    • Start HealthMonitor
    • Check Installation
  • Monitoring with Grafana and Prometheus
    • Concept
    • Installation
    • Install Docker
    • Customize configuration files
    • SwyxWare Configure Core HealthMonitor
    • Grafana and Prometheus launch
    • Optional: install sonar-perfmon exporter
    • Install SwyxWare HealthMonitor Grafana Dashboard (as an example)
    • Check Installation
• App. M: Configuration of the ISDN Driver
  • SX2 ISDN card properties
    • The "Advanced" Tab
    • ISDN Parameters
      • The "General" Tab
      • "Identification" Tab
      • "Connection" tab
      • "Primary" tab (only PRI cards)
    • WAN parameter
• App. N: Approvals, Codes, Data Sheets
  • ISDN Card SX2 QuadBRI
  • ISDN boards SX2-express SinglePRI / SX2-express DualPRI
  • ISDN Card SX2 SinglePRI
  • ISDN Card SX2 DualPRI
• App. O: Technical Terms