• 1 Introduction
• 2 Features
  • Extensions
  • Call features
  • Facilities
  • System extensions
• 3 Order process
  • User extension
    • Ordering a user extension
    • Changing a user extension order
    • Terminating a user extension order
    • Changing a user extension’s settings
  • Ordering Enreach Contact users with mobile phone
    • Linking the SIM card later
  • IVR extension
    • Ordering IVR extensions
    • Creating IVR options
    • Terminating IVR extension orders
  • Queue extension
    • Ordering queue extensions
  • AI extension
    • Ordering AI extensions
• 4 Extensions
  • User extension
  • Group extension
    • Creating group extensions
    • Deleting groups
    • Configuring privacy settings
  • Voicemail extension
    • Creating voicemail extensions
    • Deleting voicemail extensions
  • AutoAnswer extension
    • Creating AutoAnswer extensions
    • Deleting AutoAnswer extensions
  • Authentication extension
  • IVR extension
  • System extension
    • Creating System extensions
    • Deleting system extensions
  • LBR extension
    • Creating LBR extensions
    • Deleting LBR extensions
  • TBR extension
    • Creating TBR extensions
    • Deleting TBR extensions
  • Call limit extension
    • Creating call limit extensions
    • Deleting call limit extensions
  • Forward extension
    • Creating forward extensions
    • Deleting forward extensions
  • AI extension
    • Functionally configuring AI extensions
  • Extension picker
    • Creating extension pickers
• 5 Call features
  • Transferring
    • Transferring with the extension buttons
    • Transferring via Enreach Contact Desktop
    • Transferring via the function keys
  • Forwarding
  • Call pickup
  • Call parking
    • Parking calls
    • Taking back parked calls
  • Listening in
    • Requirements
    • Listening modes
    • Listening in to calls
  • Distinctive ringtone
    • Functionality
    • Enabling distinctive ringtones
    • Disabling distinctive ringtones
  • Shomi Personal Assistant
    • Shomi Personal Assistant system number
    • Shomi Personal Assistant in Enreach Contact Desktop
    • Using Shomi Personal Assistant via Feature Codes
    • Start Shomi call-analysis automatically via Reach
• 6 Facilities
  • BLF
  • Assistant groups
  • Privacy groups
    • Configuring privacy groups
  • Twinning
    • Automatic login
  • Call recording
    • Call recordings (Account)
    • Call recordings (End user)
    • Managing call recordings
  • Shomi Personal Assistant
  • Audio recordings
  • Encrypted SIP
    • Key features
    • Enabling SIP encryption in an account
    • Disabling SIP encryption in an account
    • Enabling and disabling SIP encryption for a channel
  • Fallback Emergency Caller ID
    • Configuring the Fallback Emergency Caller ID for the Account
    • Configuring the Fallback Emergency Caller ID for a user
    • Configuring the Fallback Emergency Caller ID on a channel
  • Link user to channel/CPE
    • Key features
• 7 Numbering plans and time configuration
  • Numbering plan schemes
    • Creating numbering plan schemes
    • Renaming numbering plan schemes
    • Deleting numbering plan schemes
  • Numbering plans
    • Creating numbering plans
    • Adding numbers to a numbering plan
    • Copying numbering plans
    • Activating numbering plans automatically by holidays
    • Activating numbering plans automatically by specific days
    • Activating numbering plans manually
    • Activating numbering plans via IVR
• 7 Queue extension
  • Queuing principles
  • Agent availability
  • Announcements and music on hold
  • Configuring queue extensions
  • Queue extension options
    • Extension number
    • Name
    • Members
    • Queue access
    • Agent options
    • Language
    • Strategy
    • Announce queue position
    • Announce Estimated time to answer
    • Ring timeout
    • Cool down time member after conversation
    • Queue weight
    • Call limit
    • Option for queue breakout
    • Music on hold
    • Infotainment
    • Queue introduction
    • Ringback tone
    • Offer second call
    • Forward options
  • Queue statistics
    • Call duration statistics
    • Waiting time statistics
    • Performance statistics
    • Agent statistics
    • Accessing queue statistics
• 9 Call barring
  • Call barring at account level
  • Call barring at user level
• 10 REACH
  • REACH matrix
  • Setting up the REACH profile
  • Setting the call class
  • Setting the status
  • Cloning the REACH configuration
  • Configuring dynamic numbers
  • Configuring call barring
  • Options for numbers
    • Configuring override status
    • Configure roaming status
    • Configure devices override
    • Linking numbers
    • Clearing REACH settings
• 11 Devices
  • Adding CPEs
  • VoIP channels
    • Creating VoIP channels
    • Editing VoIP channels
    • Deleting VoIP channels
  • Default device buttons
  • CPE settings
    • Setting the CPE firmware
    • Updating CPE firmware
    • Setting CPE specific functions
    • Setting the default SIP proxy
  • SIP encryption
    • Enabling SIP encryption in an account
    • Disabling SIP encryption in an account
    • Enabling or disabling SIP encryption for a channel or device
    • Changing the Yealink Desktop phone profile
• App. A: System extensions
  • Netherlands
  • Germany
  • Spain
  • Latvia
• App. B: Devices
  • SIP encryption
• App. C: Permissions
  • Microsoft 365 Single Sign On